Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
Position Summary: The Dean of Student Support Services position at Tidewater Community College provides strong leadership and sound operational management for the student support services programs and offices that support the college’s students and instructional programs to include Open Door, Great Expectations, Student Resource and Empowerment Center, Career Services, Title IX, CMVE, and Care Teams.
While based at one of the college’s campuses, the Dean of Student Support Services is a college-wide leadership role for specific student support programs and offices so as to achieve appropriate consistency and excellence in the delivery of services across multiple campuses. This position ensures that all student support services aligns with the mission and vision of the college; establishes and implements policies and procedures as they relate to student support services; works closely with staff and students to develop and implement a wide array of opportunities to support student learning.
The Dean of Student Support Services reports to the Vice President for Student Affairs and works collaboratively with other members of the college community to advance the college in accord with its vision, mission, core values, and strategic goals. Functional Responsibilities:
Provide college-wide leadership in determining, planning, operating, and evaluating programs that are intended to enhance the intellectual, personal, social, and cultural development of students.
Oversee campus and college-wide staff and services such as Career Services, Open Door, Great Expectations, Student Resource and Empowerment Center, STEM Promise, Title IX, Care Teams, and CMVE.
Recommend and participate in the development of policy as necessary to properly implement and run effective student support programs and departments. Carry out, explain, interpret, and enforce policy. Ensure college policies are in line with VCCS policies.
Work strategically with Marketing to ensure the development of engaging outreach and messages to assist students in understanding support programs available to them.
Exercise direct responsibility for developing and monitoring college-wide budgets for Student Support programs, such as the ones listed above.
Stay abreast of new developments and innovative Student Support practices in community colleges and higher education. Recommend changes to maintain relevance of programs and services to meet student needs.
Provide regular communication among areas of responsibility to enable sharing of best practices and consistency of procedures across campuses and to foster college-wide support and collaboration. Monitor and coordinate Student Support activities and processes across all campuses. Work with campus staff to ensure all students are supported.
Maintain current knowledge of federal and state laws in higher education.
Conduct area program reviews to ensure continuous improvement.
Perform other functions, at the direction of the Vice President for Student Affairs, as needed, for the benefit of the college.
Campus Dean Responsibilities:
Safety and Security
Manage major student support services events and programs.
Interaction between employees and contractors
Access control issues
Resolve or refer student conflicts as appropriate.
Consult with students in academic and disciplinary matters; assess at-risk students for additional intervention by appropriate personnel.
Employee Issues (Supervisor)
Select, train, motivate and evaluate administrative staff, establish and monitor employee performance objectives, and present employee performance reviews.
Support the continuous learning of staff through attendance at conferences, online opportunities, and at key off-campus meetings to share information about promising practices, compliance issues, and policies and rules.
Emergency and Crisis Management
In consultation with the Director of Safety and Security assists in handling student crisis situations and emergencies.
Forms, Approvals and Processes
Maintain appropriate records and correspondence relating to the Dean’s office.
Evaluate processes and make recommendations for efficiency.
Maintain various computer-based systems for activity tracking and assessment as appropriate.
Physical Space Management
Review and approve facility use agreement/rentals.
Assigning space for classes and offices as appropriate.
Support and expand collaboration with groups and organizations in the community.
Develop relationships with local high school districts, and community service agencies; business, educational and governmental organizations as needed to respond to student needs.
Develop and monitor budgets for all units under the Student Support Services Department.
Document, track, and report on departmental expenditures and appropriate fiscal resource management. Make budget recommendations to the Vice President based on departmental goals and anticipated areas of growth or change.
Employ best practices to develop a strong sense of teamwork, equity and investment in the college’s mission.
Develop strong relationships with students, staff and faculty; promote availability and visibility to student body via active participation and presence on campus, and attendance/involvement in campus programs and events as appropriate.
Generate enthusiastic and active faculty/staff support for student support activities programs and initiatives.
Planning and Assessment
Develop strategic plans, goals, and recommendations for advising activities, programs, and services.
Compile and analyze data related to student participation and program evaluation; develop organization work processes which facilitates attaining established program goals and objectives.
Report and make recommendations to the Vice President for Student Affairs regarding advising activities and strategies.
Master’s degree in Educational Administration, Student Personnel Administration or a related field from a regionally accredited college or university; doctorate preferred.
Progressively responsible higher education work experience in student services.
Demonstrated sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic and disability backgrounds of community college students and employees.
Proven leadership in a large, complex organizational setting, preferably within a community college.
Demonstrated knowledge of contemporary theories and practices affecting student services and academic programming.
Demonstrated knowledge of federal, state, and local laws, regulations, and guidelines related to Title IX.
Demonstrated understanding of and commitment to the community college philosophy and student development.
Ability to coordinate the division’s service programs with other college divisions and offices so as to be responsive to the needs of a diverse student population.
Proven ability to work as a team player, appropriately exhibiting a positive attitude, a sense of humor, and the ability to tolerate and flourish in an environment characterized by multiple complex factors, competing priorities, ambiguous situations, and resource challenges.
Ability to supervise and evaluate assigned staff while building a highly effective working team.
Excellent skills in oral and written communication.
Ability to interpret and apply college policies and procedures; ability to resolve issues, resulting in mutual respect and tolerance for varying points of view.
Knowledge of and ability to utilize administrative applications of information technology.
Demonstrated skill in managing budgets, equipment, and other institutional resources.
Preferred Qualifications: As delineated in the Required Qualifications
Virginia’s Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, pregnancy, childbirth or related medical conditions, political affiliation, veteran status, gender identity, or other non-merit factors.