ELK GROVE UNIFIED SCHOOL DISTRICTCLASS TITLE: SENIOR COMPUTER SUPPORT HELPDESK SPECIALIST BASIC FUNCTION: Under the direction of the Chief Technology Officer or designee, serve as a technical resource to district personnel. Demonstrate knowledge of technology through both education and experience. Oversee the daily essential functions of the Helpdesk. Provide assistance and training to other members of the Helpdesk. Assist management with scheduling Helpdesk staff to ensure adequate coverage at all times. Log all service requests received via phone, voicemail, email, in-person walk-in, and through an employee self-service portal into the department ticketing and support tracking system software. Provide staff with assistance troubles