The IT Strategy Manager provides strategic leadership and support to Illinois public school districts, enhancing their network and technology infrastructure, systems, processes, and applications. This role involves hands-on support and the application of industry best practices, regulations, standards, and frameworks. The IT Strategy Manager will direct engagements, develop and recommend technology plans, design and implement solutions, and create professional-level deliverables. Additionally, this role will lead special projects, develop resources for district use, and support all LTC initiatives.

RESPONSIBILITIES

1. Information Technology Support – 60%
   • Provide technical support to K-12 school districts across Illinois, including:
     • Assisting with G Suite for Education and Chromebook management and deployment. Assisting with device management and deployment, including Chromebooks, IOS devices, and Windows devices.
     • Assisting with server administration, including Active Directory, group policies, backups, user management, scripting, and software deployment.
     • Assisting with technical infrastructure analysis and improvement.
     • Assisting with wifi and cellular connectivity issues.
   • Advise districts on technical processes, solutions, and management, including infrastructure, hardware, software, web services, data security, and statewide technology initiatives (i.e., online assessments, etc.).
   • Provide help desk support onsite and remote.
   • Utilize appropriate platforms for tracking and supporting technical issues.
   • Stay knowledgeable of current emerging technology devices, management, issues, etc., in order to support districts in decision making and troubleshooting.
   • Lead and manage special projects related to technology using the LTC project management processes.
2. Technical Professional Learning – 20%
   • Facilitate or collaborate with LTC staff and partners to provide technology professional learning opportunities for K-12 technology staff and district personnel (i.e., workshops, conferences, work procedures, how to guides, webinars, screencasts, etc.).
3. Outreach and Communication – 10%
   • Empower Illinois school districts and the broader technology community by sharing expertise.
   • Conduct regular stakeholder meetings to disseminate and implement best practices, promoting model schools and effective IT practices.
   • Provide expertise through informational presentations to internal and external stakeholders.
   • Maintain strong relationships with K-12 technology coordinators and actively participate in the K-12 technology community.
4. Other – 10%
   • Identify, track, and meet key performance goals that are ambitious, realistic, and aligned with department and organizational goals.
   • Provide accurate reporting of activities to LTC Executive Director and ISBE.
   • Perform other duties as assigned.

QUALIFICATIONS

1. Knowledge. Extensive understanding of technology used in K-12 schools, including network operating systems, technical processes, solutions management, and remote support.
2. Self-Motivation & Self-Starter Strong work ethic, driven by curiosity, with the ability to inspire action in others. Passionate about supporting school districts and educators, committed to achieving goals despite challenges.
3. Project Management. Exceptional ability to manage and prioritize multiple tasks independently. Proven record as a solution-oriented, positive, and growth-minded leader.
4. Communication. Excellent verbal and written communication skills, capable of effectively conveying technical knowledge to superintendents, district leaders, and educators. Skilled in explaining complex technical concepts t non-technical personnel.
5. Technical Skills. Minimum of 3 years’ experience in network design, consultation, and technical support related to preK-12 district technology needs, including infrastructure, hardware, and software. Proficiency in Google Workspace, Microsoft, and Apple platforms.
6. Flexibility. Willingness to travel 10-20% of the time for meetings with school leaders, staff, or internal meetings.
7. Professional Experience. Minimum of 3 years’ experience in technology support for preK-12 district technology needs, including infrastructure, hardware, software, cybersecurity, and connectivity.
8. Education. B.A. or B.S. in information technology, computer science, or a related field preferred. Certifications in multiple network operating systems preferred.

About Learning Technology Center

Founded in 1995, the Learning Technology Center (LTC) is a program of the Illinois State Board of Education (ISBE) and serves as Illinois’ premier technology support system for K-12 school districts and educators. We are dedicated to enhancing education through technology by supporting all K-12 districts, schools, and educators across Illinois. We support all K12 districts, schools, and educators in Illinois through technology initiatives, services, and professional learning opportunities. Our work addresses high-need technology and digital learning challenges, and we help schools increase access to and use of technology to improve educational opportunities for students. More information is available at ltcillinois.org.

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